1. Payment & Processing Time
- 100% advance payment must be made at least 9 days prior to the scheduled flight date.
- Payments can be made through all available electronic transfer modes. Any applicable bank or transfer charges will be borne by the client.
- The quoted charges may increase due to unforeseen circumstances, including but not limited to:
- Last-minute increase in airline freight charges
- Emergency veterinary services required on the day of travel
- Damage or replacement of the travel crate at transit/layover airports
- The Bark Traveller (TBT) requires 14 working days for document processing.
2. Data Privacy & Contract
- All personal information and documents shared with The Bark Traveller (TBT) are treated as strictly confidential and will be used solely for the purpose of pet relocation.
- While TBT takes reasonable care in handling your information, it shall not be held liable for any data breach, system compromise, or cyber incident beyond its control.
- The contract, transaction, and correspondence are strictly between The Bark Traveller (TBT) and the client. TBT is under no obligation to share copies of its communications or agreements with partner agents, airlines, veterinary authorities, or other agencies in India or abroad.
3. Information Provided by the Client
- The Bark Traveller (TBT) relies entirely on the information provided by the client regarding both the pet(s) and the owner.
- Any incorrect or incomplete information that results in last-minute changes will require fresh documentation at the client’s expense and may also lead to cancellation of the airline booking without refund.
- Microchips may occasionally migrate or become non-functional. Clients are advised to have their pet’s microchip scanned periodically to ensure it is functioning correctly.
4. Forms & Authorisation
- The client authorises The Bark Traveller (TBT), its management, employees, and appointed third-party representatives to complete and sign all relocation-related documents at the origin, airline, and destination on the client’s behalf whenever required.
- The Bark Traveller (TBT) shall not be held liable for any consequences arising from such authorised documentation.
5. Liability
The Bark Traveller (TBT) shall not be held liable for any loss, delay, damage, expense, or inconvenience arising from, including but not limited to:
- Flight delays due to technical issues or adverse weather conditions.
- Loss or delay of veterinary or other official documents.
- Changes in aircraft type, flight routing, or airline schedules.
- Airline embargoes, capacity limitations, strikes, or operational restrictions.
- Changes in airline, customs, or government regulations.
- Additional charges imposed by airlines or authorities without prior notice.
- Once the pet(s), documents, and belongings have been handed over to the airline, import/export agent, customs authority, or any third party, TBT’s responsibility shall cease.
For the safety of its staff, TBT reserves the right to appoint additional handlers for aggressive or difficult-to-handle pets. Any associated costs will be borne by the client.
TBT shall not be liable for any illness, injury, loss, or death resulting from:
- Natural causes.
- The behaviour or actions of the transported animal.
- Interaction with other animals, including biting, kicking, goring, or smothering.
- The inherent nature, temperament, or condition of the animal.
- Any injury caused to handlers, attendants, or third parties by the transported animal.
6. Flight Day
- The use of any sedatives or tranquillizers for pets is strictly prohibited unless specifically permitted by the airline and authorised veterinarian.
- Acceptance of the pet for travel remains subject to airline regulations.
- A representative of The Bark Traveller (TBT) will be present on the day of departure for Manifest Cargo shipments. Wherever possible, a family representative is also encouraged to be present.
- TBT shall not be responsible for any loss or escape of the pet during the final handover or crating process.
7. Travel Crate
- The Bark Traveller (TBT) will prepare the travel crate based on the measurements provided by the client.
- TBT reserves the right to replace or upgrade the crate at the last moment if deemed necessary for the pet’s safety or to comply with airline regulations. The additional cost, if any, shall be borne by the client.
- Any crate rejection by the airline at the origin or transit airport shall not be the responsibility of TBT. Any resulting expenses will be payable by the client.
8. Document Verification
- The Bark Traveller (TBT) is not responsible for clerical or typographical errors made by government authorities, authorised veterinarians, or other issuing agencies.
- Clients are encouraged to request and verify copies of all documents before travel to ensure the accuracy of all details.
9. Destination Charges
- Any unforeseen quarantine requirements, accommodation charges, customs duties, VAT, taxes, inspection fees, or miscellaneous charges imposed by authorities at the destination must be paid directly by the client.
- Any additional expenses arising from delays caused by loss of documents at transit or destination shall also be borne by the client.
10. Acceptance
Please sign this document with your full name, date, time, and place to confirm your acceptance of these Terms & Conditions and to proceed with the relocation process.
If this document is not signed, it shall nevertheless be deemed that the client has read, understood, and accepted these Terms & Conditions by proceeding with the booking.